Terms & Conditions

We are here to help and want to ensure that you select the right garment so please get in touch with us at shop@wallacerose.co.nz or 09 376-0572. You are welcome to return, exchange or request a refund on any full-priced garments within 7 days of receiving your order.

All prices are shown and processed in NZ dollars and include gst.

Online / Click and Collect Purchasing Instructions
Please telephone 09 376-0572 or email shop@wallacerose.co.nz with the style name, colour and size you wish to purchase and we will check availability.

You can pay for your goods by online banking:
Wallace Rose ANZ  010249003593800
or telephone your credit card details to 09 376-0572.
We do not retain credit card payment details.

Product Representation
Sizes are based on standard New Zealand sizing. We try to ensure that colours displayed on our website are accurate, but cannot guarantee that these are matched by your screen.

Please ensure you provide correct and full delivery information.
We will not be liable for any delay or failure to process, fulfil, or deliver goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided.
Your order will be processed as soon as possible. Orders are processed Tuesday to Friday (excluding public holidays). Orders received on weekends and public holidays will be processed on our next business day.
Once your order has been shipped we will send an email confirmation with a link to tracking details. It is important that you supply us with a physical address where someone will be present to sign for the delivery (9am-5pm weekdays), as well as a phone number. We cannot deliver to PO Boxes.

Returns and Exchanges
A refund, credit or exchange will be issued if notification is made within 48 hours of delivery. Please direct all correspondence to shop@wallacerose.co.nz Items must be returned within 7 days. A credit or refund will be given on return of the item, less shipping costs. Garments must be in unworn, unlaundered, perfect, saleable condition with original tags still attached for this to apply. Shipping costs for returns are the responsibility of the purchaser, and we will not accept items without a tracking number nor take responsibility for items lost in the post. For peace of mind, we suggest you return with a traceable insured courier or post. Sale items are eligible for exchange only, provided you advise us of the return within 48 hours of delivery. If your preferred size or colour is unavailable, you will be issued a credit note. Credit Notes expire 6 months from issue date. Please direct returns to:

Wallace Rose
186 Ponsonby Rd, Ponsonby
Auckland 1011
New Zealand

Faulty Garments
We will replace any faulty product as per The Consumer Guarantee Act. Please advise us within 48 hours of delivery, so that we can arrange a replacement to be sent to you on return of the faulty item. Should a replacement not be available, we will provide a credit or refund for the item. For items that have been worn or laundered, credits or refunds are not issued, unless the fault cannot be remedied by us. If the fault is with us, we will repair and return, or provide a replacement should one be available. Items that are damaged as the result of wear and tear, or incorrect laundering are not deemed to be faulty.  Please follow our aftercare instructions carefully. For dry clean only garments, please choose a trusted and respected dry cleaner.

Personal information you provide when ordering goods will not be disclosed to third parties, except as necessary for processing payments and delivery of goods.